The NRTO is the umbrella trade organization for private training and education agencies in the Netherlands. It plays an important role in putting private training on the agenda and is a discussion partner for politicians, ministries, educational parties, civil society organizations and the media.
The NRTO keeps its members informed of the latest developments in the industry, exchanging experiences to ensure optimal service.
Our Business Market Terms and Conditions (PDF).
Conditions from our industry organization NRTO:
Members subscribe to the NRTO’s code(s) of conduct. Their conduct must stand the test of public criticism in all their doings, within the objectives of the branch association. The Code of Conduct acts as a calling card for the industry.
The General Principles of Proper Education, derived from the principles of good governance and “good corporate governance,” are applied. Members must conform to these principles and values, which include procedural elements (right of defense, impartiality) and substantive elements (principle of equality, fairness, transparency, propriety, and duty to state reasons).
Only education, education and training providers that meet the requirements of the code of conduct can become members of the NRTO. There are two types of codes of conduct: one for the consumer market and one for the business-to-business market.
The principles central to the codes of conduct are:
Downloads
Definition of complaint: A complaint is an expression of dissatisfaction with a proven service, person or product. We consider this as input for improvement.
Treatment of the complaint:
Article 1: Complaints can be filed at receptie@bogaerstalen.nl. Management acknowledges receipt of the complaint within 7 days. Complaints will be treated confidentially and archived (archive will be kept for 1 year).
Article 2: Management shall provide the complainant with all relevant information regarding the complaint.
Article 3: Within a maximum of 2 weeks after receipt of the complaint, the complainant will be given the opportunity to explain the complaint. A report will be made of this explanation and sent to the complainant.
Article 4: Within 3 weeks after the hearing, the management will make a decision on the complaint. This decision will be communicated to the complainant in writing and will include the findings, conclusions, responses and handling of the complaint.
If the complainant disagrees with the decision, he may apply to the Geschillencommissie Particulier Onderwijs, Bordewijklaan 46, PO Box 90600, 2509 LP The Hague, telephone: 070 – 3105310, www.degeschillencommissie.nl.
Complaints and evaluations are discussed and reflected upon annually. Occasional complaints are discussed directly and less formally than structural complaints.
COMPLAINT LINE FOR INTEGRATIONISTS
Do you have a problem with your language school or course provider? Blik op Werk can help you find a solution through the complaint line for integrationists.
Contact: You can reach Blik op Werk on weekdays between 1 p.m. and 4 p.m. by phone: 030 – 3030 645 or by email to klachten@ikwilinburgeren.nl. You can also fill out the online form here.
Procedure: For a complaint to be considered, it must first be filed with the language school. Blik op Werk can help you write down your complaint. Only after submission can Blik op Werk ensure that the language school handles the complaint correctly.
If you feel that the school has not properly resolved the complaint, you may consider going to the Board of Arbitration. There are fees associated with this, which you can find in the online complaint form.
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